Runway Pilates Limited Terms & Conditions
In these Terms and Conditions, the following definitions apply;
“Company” means Runway Pilates Limited;
“Member” means any person who has registered with the Company, either on the Company website, runwaypilates.com or on the Company app, or in person and in respect of whom the registration has been accepted by the Company.
“Products” mean any products that are offered for sale on the Company’s website or in the studios.
“Site or Website” means www.runwaypilates.com URL or website and or Runway Pilates app.
“Services” means any information or services provided by and/or ordered from the Company through the studio or via the website or app and include any electronic information supplied to you by the Company.
“Sessions” include any classes in studio or online and/or Private Training appointments. Cancellation rights will apply accordingly.
“Studio” means each studio or other premises from which the Company operates.
These Terms and Conditions shall be interpreted and governed in accordance with English Law, and you consent to the exclusive jurisdiction of the English courts. The Company reserves the right to revoke and/or amend any or all of these Terms and Conditions from time to time when it considers it necessary or desirable for the regulation of the affairs of its business and the wellbeing of its Members.
2. CANCELLATION POLICY
The Company operates a 12 hour cancellation policy. Session reservations can be cancelled online either via the website or app with no charge up to 12 hours prior to the start time of the session.
If a member wants to cancel attendance at a session with less than 12 hours notice, the following applies:
LATE CANCELS – UNDER 12 HOURS NOTICE
If you book into a class and cancel within 12 hours of the class start time, you will lose the class.
NO SHOW FEE +£5
If you book into a session and do not show up (and you have not late cancelled online via the website or app), the class is redeemed and a £5 fee will be charged to your card. To avoid no show fees, you must late cancel yourself from a class via the booking app.
CLASS CANCELLATION FOR UNLIMITED MEMBERSHIPS
Unlimited members are permitted 1 x Late Cancellation within their membership month. If they Late Cancel more than once a £10 Late Cancellation Charge will be charged to their payment card online without notice.
CANCELLATION OF MEMBERSHIP
If you wish to cancel your membership subscription, you are required to provide one calendar month’s notice from the next auto payment date (given you are outside of the minimum term for your membership). For example, if your autopay date is on the 17th of the month, you must provide notice by the 17th of the month. A ‘Membership Cancellation Form’ must be completed before the cancellation can be processed. Once you have terminated your membership you agree that you will no longer receive the current membership rate, if you wish to rejoin the Company. If no cancellation notice is given, the contract will automatically roll over for another term.
3. STUDIO RULES AND REGULATIONS
- All Sessions are non-transferrable and in the event of non-attendance non-refundable unless proper notice has been given to the Company in accordance with Runway’s Cancellation Policy
- Members must wear gripped socks to all studio sessions – under no exception is barefoot allowed in the studio due to health and safety reasons.
- Only closed contained bottles of water may be brought into the studio – No hot drinks allowed.
- All equipment must be put away at the end of a session.
- All surfaces used must be wiped down with the antiseptic wipes provided.
- Never use the equipment without an instructor present.
- Members must not be under the influence of drugs and/or alcohol during any sessions.
- Members are required to follow the instructions of the Company’s Instructor at all times and may not vary from instructed exercises unless advised to do so.
- All Members must report any injuries before the sessions start.
- You agree to arrive at least 5 minutes prior to sessions starting. If you are not physically present at the start of the session your scheduled session may be given to another Member.
By agreeing to these Terms and Conditions, Members confirm that they have no health problems which may affect their participation in any Session provided by the Company and that a doctor has confirmed you can take part in a Runway Pilates Limited session.
4. BOOKING POLICIES
All sessions must be pre-booked and pre-paid prior to taking any session.
Members must pre-book, change or cancel sessions via the Site.
All sessions are booked on a first come first served basis. If you have added yourself to a waitlisted session you will be notified by email/SMS if you gain a spot in the session. All cancellation policies apply to the waitlisted sessions.
Sessions are always subject to availability. The Company will always do our best to accommodate you for a chosen Session time.
Members may not transfer Sessions to any other person or permit them to be used by anyone other than themselves.
Pricing and availability information displayed on the Company’s Website or in the Studio is subject to change without notice.
5. CONTRACT TERMS OF SERVICE
From the date of purchase you agree to all subscription commitment terms at the point of signing up.
Payment will be billed monthly. Monthly recurring charges will be billed automatically to a valid credit/debit card.
You agree to use all of your Sessions within the designated month of your subscription.
Any sessions not used you agree to forego and Session do not rollover to the following month.
If a member has used all of their allocated Sessions within their subscription month, any additional Sessions taken outside of the package will be charged at a rate specified in your package automatically to the card held on your account.
Subscription Cancellation Notice:
Once you have terminated your subscription you agree that you will no longer receive the current subscription rate, if you wish to rejoin the Company.
To cancel your subscription, you are required to provide one calendar month’s notice from the next auto payment date (given you are outside of the minimum term for your subscription). For example, if your autopay date is on the 17th of the month, you must provide notice by the 17th of the month.
A cancellation form must be completed before the cancellation can be processed.
If no cancellation notice is given, the contract will automatically roll over for another term.
Are valid from the date of purchase you agree to use your Class Pack Sessions within the time limit associated with your purchase at the time of purchase.
Any sessions not used within the time period you agree to forego.
6. PAYMENT TERMS
Session and gift certificate prices are all detailed on the site.
Subscription payments will be taken out monthly from the date of purchase. A Member must pay for any Session ahead of taking and attending any sessions; if no payment has been received then the Member may not attend any Session at the Studio.
Members must keep an active credit or debit card on their online booking profile so that any late cancellations, no show fees and monthly payments can be recouped.
Should you not pay the Company a monthly payment by the Subscription Payment Date for that sum then all monies owing by you to the Company shall become due and owing and must be immediately paid to the Company without set off or deduction nor counterclaim and without need for further demand.
If you fail to pay the sum of monies owed by you to the Company within 5 days then all future Sessions will automatically be cancelled.
The Company operates a strict no refunds policy. All sessions within your Services (i.e Subscription Package and/or Class Pack) must be used within the validity window.
Refunds in relation to any Products brought may only be credited back to the client via the credit or debit card originally used to make the initial purchase. We operate a 14-day refund policy on any products bought from the sale purchase date.
7. ONLINE ACCOUNTS
In order to book any Session, you need to create an account on our booking software, this can be accessed via our Site, a secure online booking and payment system.
You agree to never use another person’s account without permission or provide inaccurate information. You are solely responsible for the activity that occurs on your account, and you must keep your account password secure. You must notify us immediately of any breach of security or unauthorised use of your account.
By supplying an email address to the Company the Member consents to receiving email communications from the Company. The Company will not be liable for any loss or damage suffered as a result of communication with a Member by email.
Subject to these Terms and Conditions, once a person has registered their details on the Site or in person via the Studio they will become a Member of the Studio.
Members must be 18 years old or over. Anyone under the age of 18 years old must be accompanied by an adult.
The acceptance of a person as a Member is at the absolute discretion of the Company as is the exercise of any of the rights reserved to the Company.
The Company reserves the right to refuse entry and/or to expel and/or to suspend Members from the Studio or from Services without a time definition should their actions or behaviour be deemed injurious to the character of the Studio, breach these Terms and Conditions or put other Members at risk. Should any Member be expelled they will not be entitled to any refund for any period during which the Service is suspended. The Company also reserves the right to refuse to renew the Service of any Member who breaches these Terms and Conditions.
Any guests brought to the Studio by a Member must ensure they have registered online before the commencement of any Session.
9. PERSONAL BELONGINGS
You agree that the Company is in no way responsible for the safekeeping of your personal belongings while you are present at a Studio. You assume all risk of loss or damage to any of your personal belongings in the Studio or at other locations where services may be performed.
10. STUDIO OPENING TIMES
The Company will publish all Studio Session times on the Site and whenever reasonably possible in the Studio. The Session schedule may vary from time to time.
11. LIMITATION OF LIABILITY
By accepting these Terms and Conditions and/or attending Sessions and using the Company’s facilities and equipment you hereby acknowledge on behalf of yourself, your heirs, personal representatives and/or assigns, that there are certain inherent risks and dangers in the strenuous nature of the Company’s workout programs. You acknowledge that you have voluntarily chosen to participate in a programme of intense exercise, and it is your responsibility to seek medical advice that such a programme of exercise is suitable for you. It is not our responsibility to do so.
Before commencing any exercise regime, you should consult your doctor.
You understand and agree that the Company will not be responsible for any loss, injury or damage to any person (including yourself) or property howsoever caused (including by the Company or any of its employees, agents or contractors):
(a) in any circumstances where there is no breach of a legal duty of care owed by the Company or its employees, agents or contractors; (b) in circumstances where such loss or damage is not a reasonably foreseeable result of any such breach (say for death or personal injury resulting from the Company’s negligence) or (c) to the extent that any increase in any loss or damage results from breach by you of any of these Terms and Conditions.
12. INTELLECTUAL PROPERTY
The content on the Company’s Website, including without limitation, the text, software, scripts, graphics, photos, sounds, music, videos, interactive features and the like (“Content”), service marks and logos contained therein (“Marks”), are owned by the Company; subject to copyright and other intellectual property rights under the law. Content on the Website is provided to you as is for your information and personal use only and may not be downloaded, copied, reproduced, distributed, transmitted, broadcast, displayed, sold, licensed, or otherwise exploited for any other purposes whatsoever without the prior written consent of the respective owners. You acknowledge and agree that any questions, comments, suggestions, ideas, feedback or other information about the Website or Services, provided by you to Company are non-confidential and shall become the sole property of the Company.
You agree to not engage in the use, copying, or distribution of any of the Content other than expressly permitted herein. You agree not to circumvent, disable or otherwise interfere with security-related features of the Website or features that prevent or restrict use or copying of any Content or enforce limitations on use of the Website or the content therein.
13. DATA PROTECTION NOTICE
The Company may contact you from time to time by post, telephone, SMS, or email with further information on its Products, Services and offers which may be of interest to you.
The Company respects your privacy and pledges to maintain the confidentiality of your personal information. All personal information you share with us is maintained in accordance with the Personal Information Protection and Electronic Documents Act (2000).
The Company holds a combination of information relating to you such as your name, contact details, interests and activities all of which will be used to help us to deliver, improve and market the Services and Products the Company offers to you. We will update your information from time to time to keep it current, accurate and complete.
Information related to health may be considered “sensitive personal data” under the Data Protection act 1998. It is collected to provide you with our Services safely and the Company is only prepared to accept such sensible personal data on the condition that it is given with your positive consent. By booking Services and purchasing Products from the Company you give such consent.
15. LEGAL OBLIGATION OF INFORMATION RELEASE
The Company will release any information that is required to be released by law or court order. In exceptional circumstances, it may be necessary that we disclose your personally identifiable information if we believe, in good faith, that disclosure is otherwise necessary or advisable to protect The Company’s Interests. We will seek to ensure that any proposed disclosure is required in the circumstances and then ensure that we disclose only the information that is required.
USE OF YOUR INFORMATION
The Company obtains most of your information through the initial signing up and signing of waivers online. With your consent we may also obtain personal information about you from third parties. This may include parents, guardians, coaches or whoever is registering you in a program and paying for your registration. Use of your personal information for any purpose other than those outlined or the release of such information by parties outside of The Company or its affiliates will take place only under the following circumstances:
(a) When you give consent – We will disclose your personal information when you have given consent. Under no circumstances do we sell participants or personal information to others. Please note that we will not share health information that may have been provided in connection with a Session, Session withdrawal or request for refund. With your consent, we may use certain information to provide you with information about The Company and its affiliates and programming. This consent is optional and you can decide to withdraw it at any time. Information collected by The Company about its users is used internally by authorised employees of The Company for following reasons: To process payment, register you in a Session of your choice, update you when required of any possible changes of the planned services at The Company, determination of those areas, features, and services that are valued the most and found most helpful. Also, we collect information to determine the appropriate participation in the activities and services provided at the Company and on our site.
SECURING YOUR INFORMATION
The Site uses sophisticated security and safeguard measures to protect users’ information. One such measure is our use of secure server software (SSL), to ensure that your credit card will be protected against fraudulent use while on our site.
On written request and for a £10 fee you are entitled to a copy of the information the Company holds on you and to correct any inaccuracies. You also have the right to request in writing not to receive direct marketing material from the Company.
The Company will take all reasonable steps to protect your information.
The Company may decide to change these Terms and Conditions from time to time without any notice. By browsing this site you are accepting the current Terms and Conditions. It is your responsibility to check these Terms and Conditions each time you revisit the Website.
These Terms and Conditions shall be interpreted and governed in accordance with English Law, and you consent to the exclusive jurisdiction of the English courts.
All enquiries and complaints should be directed by email to firstname.lastname@example.org.